Cancellation Policy

At Jo’s Xtreme Clean, we understand that plans can change. This policy outlines our cancellation and rescheduling terms to ensure fairness for all clients and our team.

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1. Notice Period

Clients may cancel or reschedule a booking with at least 48 hours’ notice prior to the scheduled service time.

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2. Late Cancellations

• Less than 48 hours’ notice: cancellation fee may apply

• Less than 24 hours’ notice: 50% cancellation fee

• No-show appointments: charged at full price

• All bookings require a $100 deposit

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3. No Access or Site Not Ready

If our team is unable to access the property at the scheduled time due to:

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• No keys or incorrect lockbox details

• Locked gates or restricted access

• Pets not secured

• Property not ready for cleaning

 

The booking may be treated as a no-show and charged at full price.​

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4. Deposits

Any deposits paid are non-refundable for late cancellations but may be transferred to a future booking at our discretion.

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5. Rescheduling

We will always do our best to accommodate rescheduling requests subject to availability.

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6. Weather or Emergencies

In the event of severe weather, safety concerns or unforeseen circumstances, we reserve the right to reschedule your booking.

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If you have questions about this policy, please contact us prior to your booking.