Privacy Policy

A legal disclaimer

Last updated: 19th January 2026

Jo’s Xtreme Clean (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly in accordance with Australian privacy laws.

This Privacy Policy explains how we collect, use, store and protect your personal information.

1. Information We Collect

We may collect personal information including:

Your name
Phone number
Email address
Property address
Booking details and service requirements
Payment information (processed securely via third-party providers such as Afterpay or banking platforms)

2. How We Collect Information

We collect information when you:

Submit a booking or enquiry form on our website
Contact us by phone, email or message
Request a quote or confirm a booking

3. How We Use Your Information

We use your information to:

Provide quotes and deliver our cleaning services
Communicate with you about your booking
Process payments
Improve our services and customer experience
Meet legal and administrative requirements

We will not sell or share your personal information with third parties except where required by law or necessary to deliver our services (e.g. payment processing).

4. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss or unauthorised access. Information is stored securely and only accessible to authorised personnel.

5. Access and Corrections

You may request access to the personal information we hold about you and request corrections if the information is inaccurate.

6. Cookies and Website Data

Our website may use cookies or analytics tools to improve performance and user experience. This information does not personally identify you.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact Jo’s Xtreme Clean directly.